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Khalid Bichou, Kee-Hung Lai, Y. H. Venus Lun and T. C. E. Cheng
We examine how the principles of quality management (QM) can be employed to ensure maritime security for liner shipping companies (LSCs), and emphasize the interface relationships between the regulatory framework and the QM system, which appear to be overlooked in both theory and practice. This article suggests a conceptual framework for managing quality in the context of the new maritime security regime
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